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What you could be doing | Digital, Data & Technology Department

We’re continually improving the services we provide to meet the Force’s strategic aims

Working in Digital, Data & Technology Department (DDaT)

In DDaT, there are several functions - Service Operations, Architecture & Assurance, Change & Digital Transformation and Information Management. We're responsible for continually reviewing and improving the technologically based services and business processes we provide to meet the Force's strategic aims. Our aim is to deliver the technology that will achieve digital excellence right across the Force. Along the way, we work on some really interesting projects. Plans for the future are varied where we hope to optimise mobile device usage, live streaming at major incidents or moving our technology to a hybrid approach for cloud storage. We ensure we have the right information available to the right people at the right time, to help with investigations and to support our wider policing priorities. We need to ensure we comply with information rules and regulations to maintain security and the integrity of the data. We positively develop our people, through individual Personal Development Reviews, relevant role based training to support future technology and shadowing to help staff to better understand growth areas.

A police staff member sat talking to a police officer.

Our Information Services teams

Business Engagement

Business Engagement

The Business Engagement team are the critical link between DDaT services and the other departments within Derbyshire Constabulary. They understand the business processes, the applications used and technical architecture. They own and communicate the roadmaps ensuring they are aligned to national, local and departmental strategies. They are the strategic interface between Departments and Suppliers. They work to design and implement integrated processes, ensure the stabilisation and optimisation of the IT platform, create processes that maximises the most efficient and effective ways of working.

Architecture & Assurance

Architecture & Assurance

This function has oversight of system data and solutions architecture, responsibility for the delivery and maintenance of strategies, including cyber and ensuring that standards and compliance is documented, understood and adhered to. They oversea all infrastructure led improvements and projects.

Infrastructure

Infrastructure

This function has oversight of Force ICT Infrastructure, implementation, support and advancement of key infrastructure solutions. Technically it covers physical and virtual servers, on premises and cloud storage capabilities, and the Force network, telephony and radio communications architecture. Provides technical fault resolution, changes to the Force network and improves the security of the Force network. Installing, upgrading, repairing, performing fault diagnosis and conducting advance programming on infrastructure communications systems to deliver an effective service.

Service Centre

Service Centre

Service Centre are responsible for the delivery of the Service Desk service to the Force and first-line support to users.The primary focus is request fulfilment and incident management. Responsible for recording and handling all DDaT incidents and requests and for maintaining records on DDaT users and assets. Provides guidance and advice on services and systems as necessary. First-line support includes, password resets, investigating and resolving Windows desktop issues and diagnosing simple network and printer issues. The Operations and Response Centre team are responsible for  maintaining IT systems that support the Constabulary's operational applications; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.  Providing the front-facing IT support facility with maintenance of Applications and Services to force-wide and regional users for all aspects of the core organisation's business processes.

Workplace and Mobility

Workplace and Mobility

Responsible for deploying end user devices, client operating systems, email clients, unified communications clients, virtual and rich client software applications, mobile technologies and software asset management. The team resolves complex issues and provide installations, physical movement of equipment, changes and de-installations. They ensure user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems. The team focuses on managing mobile devices and PCs in an innovative way that enables the Force to be more efficient, including, services for Windows 10, Enterprise Mobility Management, cloud and virtualised desktop applications. 

Change and Digital Transformation

Change and Digital Transformation

The policing challenges of the future are unpredictable, so we need to be prepared to meet whatever they may be. The Change and Digital Transformation team provide the specialist resources to tackle those challenges. We are always looking at ways to continuously improve and promote an innovative culture. By thinking creatively we can make the organisation consistently better, both for the communities we serve and the people who work here. We support a variety of large business projects that have a wide influence on the way the Constabulary operates. These include defining and driving any key cultural changes that will improve the way we work. We are also involved in the implementation of major national initiatives. We also support business leads with research that validate any ideas and suggestions submitted, these are reviewed and presented to the relevant board.

Working in Business Change & Innovation

The policing challenges of the future are unpredictable, but we need to be ready to meet whatever they may be. In the Business Change and Innovation team, we aim to make sure that the constabulary is ready to tackle those challenges.

How? By always looking at ways to continuously improve how we do things. By constantly looking ahead and promoting an innovative culture. And by thinking creatively so we can make the organisation consistently better, both for the communities we serve and the people who work here.

A police officer gives a presentation to other officers

Our Business Change & Innovation teams

Business Change

Business Change

In this team, we support a variety of large business projects that have a wide influence on the way the constabulary operates. These include defining and driving any key cultural changes that will improve the way we work.

We’re also involved in major national initiatives, such as the National Enabling Programme. This UK-wide programme aims to give police forces a secure technical platform and national standards for collaboration. And we support business leads with research that makes sure any ideas and suggestions are reviewed and ready to be presented to the board.

Business Intelligence Team

Business Intelligence Team

In this team, we develop a range of business intelligence products under the analytics programme to support a variety of projects.

Programme Office

Programme Office

As the constabulary introduces new programmes and projects to enable us to develop new capabilities, we need effective project management. That’s where the Programme Office comes in. It’s our job to coordinate all the different programmes and projects, so each one is delivered on time and budget and meets all its required objectives.

Strategic Change

Strategic Change

As we introduce new ways of working and adapt our organisational culture, this team makes sure that we can still deliver our services effectively. How? By developing the existing operating model so we can be certain that we’re shaping how we deliver our services successfully.

Working in Information Management

Join this team and you’ll be helping to make sure we have the right information available to the right people at the right time, to help with investigations and to support our wider policing priorities. This could involve protecting and preserving historical documents or making sure that information that’s of public interest is readily available. This means we use a variety of technologies to store information, including placing data in the cloud to ensure information is always available.

At the same time, we need to make certain this technological progress always complies with information rules and regulations to maintain security and the integrity of the data. It’s interesting, varied and sometimes pressured work that touches every part of the constabulary. Join us and you’ll find a strong team ethos and plenty of opportunity to develop your skills.

A police officer gives a presentation to other officers

Our Information Management teams

Disclosure and Barring Service (DBS)

Disclosure and Barring Service (DBS)

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions each year by processing and issuing DBS checks (previously known as CRB, or criminal record checks) for England, Wales, the Channel Islands and the Isle of Man.

DBS also maintains the Adults’ and Children’s Barred Lists, and makes considered decisions as to whether an individual should be included on one or both of these lists and barred from engaging in regulated activity.

Data Protection

Data Protection

Almost every contact we have with the public involves dealing with some sort of personal data and it’s important that we ensure that data is protected.

In this team, we advise, guide and train teams across every department to ensure they’re up-to-date on all the latest data protection requirements.

Central Disclosure Unit

Central Disclosure Unit

A variety of external organisations request our support in processing information they need on a daily basis.

Join this team and you’ll help to process a range of requests, from court orders and child protection requests, to enquiries from a diverse number of regulatory bodies.

Freedom of Information Unit (FOI)

Freedom of Information Unit (FOI)

A lot of the information we hold is subject to Freedom of Information legislation. This means we need to be able to respond quickly and accurately to any legitimate requests to view that information. That’s where this team comes in.

We process all FOI requests from the media, other organisations and members of the public for recorded information that we hold. At the same time, we also process Subject Access (SA) applications from individual members of the public who want to access any personal information we might hold about them.

Optimising Data

Optimising Data

It’s essential that we keep accurate crime and incident data and this team is responsible for reporting on the integrity of that information.

As well as checking that the constabulary keeps robust data, we also continuously look for areas of improvement to ensure we have the highest quality of data to support organisational systems.

Records Management

Records Management

Everything we do is recorded and it’s vital that those records – whether on paper or digital – are managed appropriately.

Join our records management team and you’ll be part of this essential work, helping to ensure that our police records are retained or disposed of according to strict guidelines.

Information Security

Information Security

We hold a lot of very sensitive information, so making sure it’s thoroughly safe and secure is incredibly important. In this team, we work closely with Information Services’ teams to make that happen.

Join us and you could be advising, guiding and monitoring data compliance and security across all our network and systems to keep all our information safe and secure.

Investing in your development

We know that to protect and support our community effectively we need to keep up-to-date with new approaches, processes and technologies. This means that there will always be opportunities for training and professional development. We’ll continuously review your training needs and help succeed in your role. We’ll challenge you to work outside your comfort zone. And we’ll encourage you to grow. 

As well as professional training and a range of in-house training opportunities, you can also look forward to plenty of personal support. This might be from your colleagues in the team, new opportunities that become available or through membership of one of our many staff associations.

A police officer gives a presentation to other officers

Meet some of the team

Ed West, Business Systems Administrator

I’d always wanted to be involved in helping to protect and aid the public. I was also attracted by the challenge of the ever-changing landscape of technology in policing and the opportunities that come with it. I currently help to support and implement features on the police mobile app. 

I did an apprenticeship in Business Management and Administration before joining the force in 2017. I’ve since achieved ITIL certification in Service Management and been part of the Force’s Development Programme, which has given me invaluable experience for the future. The people here are friendly and keen to help and everyone’s encouraged to come up with ideas.

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Nicola Green, IT Service Desk Manager

I started my career as a library assistant at a University and worked my way up to service desk manager. I’d often heard what a good organisation Derbyshire Constabulary was to work for - and the rumours were true! I quickly came to realise that working here really does feel like a family.

I love being in a frontline customer facing role and leading a team with a great mix of skills and experience. The organisation’s fully supportive and has a very open and friendly feeling. I’d worked for my previous employer for 28 years, so it was a huge step for me. But, I can honestly say it was one of the best decisions I’ve ever made.

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Melanie Hampton, Digital Business Analyst

I’d worked for Derbyshire Constabulary before and really enjoyed it, so when I saw this role advertised I was keen to return. My team is focused on delivering and optimising digital solutions for the Constabulary. It’s a very busy and exciting environment, with various innovation and IT enabling projects on the go. 

The exposure to such diverse projects makes my job incredibly interesting and rewarding and the huge variety of technology we use is unlike anywhere I’ve worked before. My colleagues are really supportive and friendly and there are lots of opportunities to broaden your knowledge. Also, knowing that my work supports frontline staff really does make it a great place to work.

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