What you could be doing | Information Services
We’re continually improving the services we provide to meet the Force’s strategic aims
Working in Information Services
In Information Services, we’re responsible for continually reviewing and improving the technologically-based services and business processes we provide to meet the force’s strategic aims.
Our aim is to deliver the technology that will achieve digital excellence right across the force. Along the way, we work on some really interesting projects. Plans as varied as mobile device optimisation, launching drones to provide live streaming at major incidents or moving our technology to a hybrid approach for cloud storage. We positively develop our people, through individual ‘check-in’ sessions, relevant role-based training to support future technology and shadowing to help staff to better understand growth areas.
To work here you need honesty, dedication, commitment, and an agile and flexible team-based approach. You also need to be calm under pressure, a good decision maker and communicator with great customer service and problem-solving skills. A real desire to work in an exciting, fast moving and diverse technology environment where you’ll get directly involved with officers and staff alike to enhance our service to the public is important too.
Our Information Services teams
Application Services
Application Services
This team is responsible for ensuring that application support activities are delivered effectively and in line with organisation requirements and that IT applications continue to perform and meet organisational need.
Digital Solutions
Digital Solutions
This team is focused on the delivery and optimising of digital solutions for the force and works closely with our Business Change and Innovation Team to ensure we’re utilising the right technology for the organisation. The team also plans upgrades and changes to the hidden infrastructure that our digital solutions rely on.
Network and Communications
Network and Communications
The Network and Communications Team are responsible for the design, management, operational delivery, fault finding and rectification of the force network, telephony and radio systems. Through the management of a team providing and presenting a high service ethic, and a focus on achieving service commitments, they provide critical functions to all five East Midlands forces and EMSOU.
Optimising Technology Team
Optimising Technology Team
The development of the force’s technology solutions is down to our Optimising Technology Team. They support the ongoing design, development and implementation of technology to maximise the most efficient and effective ways of working. They also use their organisational knowledge to recognise organisational risks and issues and embed new capabilities and realise benefits.
Service Desk
Service Desk
The Service Desk’s primary focus is on request fulfilment and incident management. They’re responsible for recording and handling all IT incidents and requests and maintaining records on users and assets.
They provide a communications interface between the department, customers and suppliers.
Technical Development
Technical Development
This team is responsible for the design, development and implementation of technical solutions to support a variety of projects. They also ensure that the availability and capacity of all of the servers and storage used by the force is designed to the levels of service required and manage the operation of the technical infrastructure needed to deliver, support and monitor the capacity and performance of our IS systems.
Workplace and Mobility
Workplace and Mobility
Workplace and Mobility are responsible for the lifecycle maintenance of desktop and device-based services.
Day-to-day, they resolve complex issues and provide installations, moves, additions, changes and de-installations. They also ensure user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems.
They focus on managing mobile devices and PCs in an innovative way and ensuring all incidents, problems, changes and requests are handled to agreed procedures.
Investing in your development
We know that to protect and support our community effectively we need to keep up-to-date with new approaches, processes and technologies. This means that there will always be opportunities for training and professional development. We’ll continuously review your training needs and help succeed in your role. We’ll challenge you to work outside your comfort zone. And we’ll encourage you to grow.
As well as professional training and a range of in-house training opportunities, you can also look forward to plenty of personal support. This might be from your colleagues in the team, new opportunities that become available or through membership of one of our many staff associations.
Meet some of the team
Current opportunities
Sorry, we don’t currently have any vacancies in our Information Services teams.
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