Contact Management Operator

Find your place…Where you can make a difference when it truly matters!

Being a Contact Management Operator means you are the first point of call for the public when they need us the most.

You’ll be dealing with often emergency situations, identifying, and assessing the risk, protecting the vulnerable and preventing harm. You will encounter distressing, life-threatening, and sad situations, where your adaptability and calm approach will be vital.

No two days will be the same and what you do will play a vital role in helping keep our communities safe. Whether you’re dealing with reports of missing people, road traffic collisions and crimes in action, you’ll be trained and resilient to step into action and help!

Key Accountabilities

• Working across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered promptly and professionally and accurately recorded.
•  You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.
• You will be effectively managing operational policing incidents ensuring that adequate resources are deployed as quickly as possible.
• Talking to callers to establish the severity and nature of incidents and commence an incident log using the force’s command and control system

The must haves

• You will be an excellent communicator, able to listen and extract information quickly and initiating appropriate action.
• Ability to deal with conflict, emergency, or stressful situations, remaining calm under pressure offering reassurance.
• You may have experience of customer service or have previously worked in a customer facing role; however, it is your attitude and life experiences that will help you to excel in this position.

What’s in it for you?

At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. Everyone here works hard, that's why we reward them with a wide range of benefits. Join us and you could enjoy: reward and benefits 

Shift Patterns and Training

Training will be for 4 weeks, and you will be working Monday- Friday 8am - 4pm.  This will be followed by a further 5 weeks of tutoring, on a shift pattern, where you are performing the role but with experienced staff. Please note annual leave is restricted during this period (no holidays can be taken during the first 10 weeks).

• 24-hour, 7 day a week operation.
• Full time hours will a rotating shift pattern of 4 days on and 4 days off which includes evenings, nights, and weekend shifts (Example of hours - 9am-9pm, 7am-7pm / 7pm-7am, 3pm-12 midnight)

• Part time hours (up to 25 hours per week) various working patterns are available

Salary: circa £35,000 pro rata including allowances and enhancements.

(This is made up of a basic salary of £24,462 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked)

For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.

We are a busy, collaborative, and supportive team, we find our roles incredibly rewarding and we hope you'll join us.

Next Steps

If this sounds like the role for you, please click apply to complete your application stating how you meet the essential criteria listed on the job description.

To support you with your application please read our application guidance.

To find out more, register for our upcoming information webinars click here.

Who we are

Here at Derbyshire Constabulary, Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.

To understand how you can make Derbyshire safer together visit our careers website.