Job details

Contact Management Trainer

Derby, Force Headquarters

Salary: £25,809 - £32,394

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Closing date: 5th February, 2023

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Derbyshire Constabulary are looking to expand our training team and to support this, four trainer positions working within the Contact Management Department are now available on a full time, permanent basis.

The role of Trainer will require you to design and deliver Contact Management specific training programmes, enabling the department to achieve its goals and individuals to fulfil their potential. The role requires both training and ongoing coaching skills for new starters as well as existing staff as part of their continuous professional development.

We are looking to appoint someone supportive, with strong communication skills and confidence to deliver training to our new recruits.

You'll have the opportunity to make a difference when it truly matters, ensuring our call takers and dispatchers are well equipped to provide a first-class service to members of the public when they need it most.

Within the role of Trainer, you would develop and deliver learning programmes and sessions, research, design, develop and maintain learning materials that enhance the learning and engage the learners.

You would work alongside a team to provide coaching and ongoing support to Contact Handler and Dispatchers ensuring quality of service delivery, and performance standards.

To help you push forwards in your career with us, we invest in developing our team as well as looking after them, with an expansive wellbeing and counselling service along with a range of support networks.

If this sounds like the role for you, please see the full job description and click to apply.

Shortlisting week beginning the 6th February 2023

Interviews will be held from week beginning the 20th February 2023.

Closing date: 5th February 20232 at 23.55.

For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.

Derby Headquarters

Derbyshire Constabulary
St Mary's Wharf Enquiry Office
Prime Parkway
Chester Green
Derby
DE1 3AB

Working for the constabulary

Policing in Derbyshire takes more than 3,500 people in a wide range of roles. Around half of these are police officers, but we also have a variety of police staff. From police community support officers to police staff and volunteers, we all play an equally important role in protecting the people of Derbyshire.

It’s a vibrant, challenging and rewarding place to work and we’re committed to equality and diversity. We aim to create a constabulary that truly reflects the communities we serve. As part of this, we promote Positive Action. This means when you apply to join us, as well as assessing you on merit, we’ll look at your application according to our need and in line with current legislation to actively encourage a more diverse workforce.