Job details

Contact Management Supervisor

Derby, Force Headquarters

Fixed Base Worker

Salary: £26,958 - £33,348

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Closing date: 5th February, 2023

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Do you have experience in working in a busy customer service or contact handling work environment?

Do you have excellent communication skills and the ability to supervise and manage a team?

If so, then we have the role for you!

Derbyshire’s Contact Management Department are the first voice heard when members of the public contact the police within this role, you will be working to support the team ensuring they give the first-class service we aim to provide.

As a Contact Management Supervisor, you will be working as part of the Senior Management team and will supervise a team of Operators to ensure an effective and efficient service delivery is provided to the public of Derbyshire and police colleagues. You will be developing a high performing team of Operators ensuring service level agreements are achieved.

As part of this role, you will deal with 999 & other emergency contact handling ensuring that these emergency calls for service are answered promptly within service level agreements agreed with the Office of the Police and Crime Commissioner. You will be ensuring the information for incidents and crimes is obtained, assessed and recorded appropriately on relevant police systems.

To be successful in this role you will be able to delegate and empower team members to act and make their own decisions, with the knowledge that advice and support are available if needed. Whilst creating a work environment and team culture that enables individuals to work to the best of their abilities.

Here at Derbyshire Constabulary, we also offer key work/life benefits such as a competitive pension, generous annual leave, and flexi-time where possible.

Due to vetting requirements, all candidates must have five years continuous UK residency at the point of application, to be eligible to apply.

If this sounds like the role for you, please see the full job description and click to apply.

Shortlisting week beginning the 6th February 2023.

Interviews will be held from the week beginning the 20th February 2023.

Closing Date 5th February 2023 at 11.55pm.

Agile Working Style

Fixed Base Worker

Entirely office based and requires regular use of specific non-movable equipment or access to technology and software which is only available on site.

Derby Headquarters

Derbyshire Constabulary
St Mary's Wharf Enquiry Office
Prime Parkway
Chester Green

Working for the constabulary

Policing in Derbyshire takes more than 3,500 people in a wide range of roles. Around half of these are police officers, but we also have a variety of police staff. From police community support officers to police staff and volunteers, we all play an equally important role in protecting the people of Derbyshire.

It’s a vibrant, challenging and rewarding place to work and we’re committed to equality and diversity. We aim to create a constabulary that truly reflects the communities we serve. As part of this, we promote Positive Action. This means when you apply to join us, as well as assessing you on merit, we’ll look at your application according to our need and in line with current legislation to actively encourage a more diverse workforce.