Job details

Contact Management Operator

Force Headquarters

Salary: £20706 - £26016

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Closing date: 26th May, 2022

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Derbyshire Constabulary is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the region we serve.

Do you have what it takes?

An exciting full-time opportunity has arisen in the heart of the Contact Management Centre located at Derbyshire Constabulary Headquarters in Ripley. We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Management Operator.

We are also offering part-time opportunities (up to 24 hours per week) 6pm – 12 midnight, various working patterns are available. Specific information regarding working patterns will be provided at interview stage.

We will provide the training and support you need to effectively manage operational policing incidents and offer a first-class quality service.

Working across the Force Control Room alongside police officers and staff, your role may include ensuring that all 999/101 emergency/non-emergency calls are answered promptly and professionally, and are accurately recorded in line with departmental and national targets. The calls will be highly varied and often challenging in nature, at times you will be talking to people in potentially dangerous or vulnerable situations. It will be your role to ensure adequate resources are deployed so your ability to stay calm and determine the most appropriate response will be vital.

Our Contact Management Operators are assigned to one of two main areas, contact handling and radio despatch. Following your basic training, you will be allocated to one element initially, however you will receive ongoing training to become multi-skilled in both areas as your career progresses.

Shift patterns cover a 24-hour, 7 day a week operation; if successful, you will be offered a rotating shift pattern of 4 days on and 4 days off which includes evenings, nights and weekend shifts. As well as an attractive salary, you will receive additional enhancements to reflect the shift and weekend working, including a 20% shift allowance and weekend hours payment where applicable. This could equate to an additional £5,000-£6,000 per annum.

Our community is incredibly diverse, so we should be, too. That’s why we’re working hard to build an inclusive workforce, where you can be yourself. Whoever you are. Wherever you’re from. We are currently under-represented in a number of areas and recognise that this message needs to reach talented individuals who can add diverse skills and experiences to our organisation.

This vacancy will fill roles for September 2022 onwards.

Key Dates for the diary:-

Information Sessions: May 2022, please copy and paste the following links into a search engine to book a place.

23rd May 2022 at 6pm
Link to book a place- Contact Management Operator Information Session - Shared HR Service Centre (

Advert closing date: 26 May 2022 at 23:55pm

Skills Tests: May 2022

Interviews May and June 2022

Ripley Force Headquarters

Derbyshire Constabulary
Butterley Hall

Working for the constabulary

Policing in Derbyshire takes more than 3,500 people in a wide range of roles. Around half of these are police officers, but we also have a variety of police staff. From police community support officers to police staff and volunteers, we all play an equally important role in protecting the people of Derbyshire.

It’s a vibrant, challenging and rewarding place to work and we’re committed to equality and diversity. We aim to create a constabulary that truly reflects the communities we serve. As part of this, we promote Positive Action. This means when you apply to join us, as well as assessing you on merit, we’ll look at your application according to our need and in line with current legislation to actively encourage a more diverse workforce.